Axis Bank has said that it is going to show its presence on a renowned messaging app namely Whatsapp. The reason for the same is obviously to lend a personal touch where consumers can have access to the banking services along with viewing account balance as well as check the history of transactions.
Thereafter, along with the same there will be a whole list of other information which can be easily tracked and obtained through Whatsapp.
The move is seen to offer information right within few minutes to both bank as well as non-bank customers. This aspect is rightly going to create a more personal touch for those who want to be updated with the required information and this mechanism has given impetus as well as reasons to enroll themselves as an awesome Axis Bank customer.
The bank has been rendering its banking services since years and it is considered to be the third largest private sector bank which is becoming quite a natural and obvious choice for people desirous to carry their banking related services.
People can also put forth their queries in terms of finding the nearest branch, centre location or the whereabouts of the nearest ATM etc. Likewise, customers can easily opt for various banking products right through this social media platform.
In the event, where the customers have to report any issue or they want to block their debit or credit card, then they can equally Whatsapp on the given number towards addressing their query.
As per the reports coming from Axis Bank, their services will function round the clock including even in holidays. This is quite a noteworthy feature where customers will never have to wait for the next business day.
In order to join the list of services and updates, the only thing which consumers are required to do is to send ‘Hi’ to 7036165000 on WhatsApp.
The bank is keen to move forward towards redefining the role which it can potentially play in the lives of customers. Hence, this is where the aspect of digital banking has taken its optimum use towards engaging with customers deeply and extensively.
The use of this technology will create a sense of personal touch for the customers who will now feel more at ease by creating an awesome experience to their needs. This feature of assistance is also extended to non-banking customers. The intention of the bank is clear that is to highlight the benefits of the bank by arming them with the detailed knowledge in terms of the features etc, so that they can be motivated towards becoming an esteemed customer.
As the bank has announced the service, it is highly likely that other banks are going to follow suit as this noteworthy feature offers a pleasant indication about how relevant extending the services to the customer by making use of digitalization can have. The aspect will bear the results by creating more interests from customers with regards to account opening and other similar interested queries.